Jewelry Repair and Restoration

We know your jewelry has special meaning.

That’s why we handle it with the utmost care.

Over years of wear, cherished jewelry may need professional repair. Although the hardest natural substance known, diamonds can become chipped or broken if struck with a hard force or at a certain angle.  Prongs can become worn and bent, gold can discolor, and rings can go out of shape.  Although not as common, sometimes a diamond can be lost out of it setting.

There are many things you can do at home to periodically check your jewelry to maintain its life.  When doing activities that require physical force or rough use with your hands it is probably better to remove your ring. But keep in mind this is also the reason many rings become lost!  Also, with the good intention of keeping their rings clean, many girls will remove their rings to their laps before applying lotion to their hands.  Many will forget to put their rings back on as they get up (or out of the car.). In this case it is better to have a ring with lotion on it than a lost ring.

Checking Prongs

With wear, prongs may become loose and a gem will fall out.  Fortunately, many times a piece of jewelry will give a warning sign by snagging your clothes.  Sometimes prongs can become raised and feel sharp. This is normal wear and prongs can usually be re-tipped or replaced.  If you have a ring that constantly snags your clothes, not only is this annoying and destructive to apparel, one must not ignore this warning sign that a gem could fall out.

Checking Diamonds and Gemstones

If you have good ears, you can sometimes hear a stone that is loose simply by shaking it close to your ear.  Some people have discovered loose gems by lightly tapping the surface of gems and feeling a slight wiggle.

Since most gems are durable, you may check gems for tightness with a pair of metal tweezers. Lightly poke each gemstone from the side and see if it moves.  Gemstones should never rotate or wiggle in their settings. Over time, since diamonds are so hard, they can actually act as a tiny saw and continue cutting the prongs until the diamond falls out!

Ring Sizing and Shank Repair

As we age, sometimes our fingers or knuckles become larger.  Almost every ring may have to be resized at least once during one’s lifetime.  There have been many times a person may have never removed their ring for years only to discover they had to saw off their ring.  Most rings can be re-sized.  This is done at the bottom of the ring on the palm side.

Also, the bottom of a ring is sometimes the place that receives the most abuse.  Whenever we touch something the bottom of our rings will scrape or scratch against an object.  Over the years, the metal may become thin and brittle.  Many times the shank, or the part that covers the bottom half of the ring, needs to be replaced.

Jewelry Cleaning

Diamond Mike’s secret jewelry cleaning formula consists of four parts water, one part ammonia and a dash of dishwashing liquid (Diamond Mike actually uses old-fashioned Spic n Span powder). Use an old toothbrush to scrub prongs and hard to reach areas. Never use bleach!  This is harmful to gold.  This formula is great for all gold and platinum jewelry and virtually al gemstones. Do not use this formula on pearls or opals. For these gems is is best to simply use water and mild soap.

Silver jewelry naturally tarnishes. Usually one can bring silver back to its glowing whiteness by using a commercial silver cleaner sold in many stores.

Re-rhodium or “Dipping” White Gold

With wear, white gold jewelry will normally lose its brilliance. This is because a process called rhodiuming is done to most all white gold jewelry.  Since the natural color of gold is yellow, many “tricks” must be done to make white gold gleaming white. First, the traditional alloys used in making white gold jewelry include the white metals of palladium, silver, zinc, and nickel.  Since nickel is usually the culprit for any rash one may get from a piece of jewelry, Gallery of Diamonds does not use this metal.

Finally, the final process in creating the gleaming white effect is known as “dipping.”  This is an electrical process where trace amounts of rhodium are plated on top of the jewelry.  This usually lasts for a long time but the finish can gradually wear off.   Re-rhodiuming is quite common to keep it looking it’s sparkling best.

Like many possessions, fine jewelry needs tender loving care and occasional tune-ups.


We are experts in jewelry repair. If you want your jewelry treated with care by professional persons with many years of experience and trust, bring or mail your jewelry to us.

How to Mail In Your Jewelry for Repair

1. Fill out this form or print- 

Easy Mail In Form.

2. Place in a box along with your jewelry. Stuff so does not rattle.

3. Mail it by Registered Mail at the United States Post Office and declare the approximate value.

Mail to:

Gallery of D.
1528 Brookhollow Drive
Suite 200
Santa Ana, CA 92705

4. Save your receipt for tracking information and insurance purposes.

We will contact you immediately with an estimate to make your jewelry look brand new.

If you approve, we will keep in touch with you along the way by text or photos or your choice of communication.

Then we safely return it to you by registered mail. Please allow approximately three weeks to complete.


Why does my ring snag on everything? Is there anything I can do to fix it?


If you wear your jewelry often, you probably strike it daily against hard objects.  This gradually causes wear and tear, and bends and sharpens the prongs. The ring will eventually snag your clothes, catch sheer material, and even scratch yourself or your children.

When prongs bend and sharpen, they begin to lose their tight grip on your diamond.  This is actually a good warning sign to tell you to repair your ring! The next thing that could happen is that you notice your diamond is gone!

If your ring snags or the prongs are bent or feel sharp, bring your jewelry to us for free inspection.