FAQ We Buy Gold

What do you buy?

What do you buy?
We buy ALL unwanted gold, diamond, or platinum items:
Bent/Broken Jewelry, Necklaces, Bracelets • Chains • Rings • Charms • Gold Watches • Gold Coins • Gold Bars • Class Rings • Earrings • Dental Gold • All diamonds • Pins/Brooches • Items with missing stones • Tangled Gold Chains • Unmatched Gold Earrings

Understanding the Terminology

What is “Karat”?
Karat is used to describe the purity of the gold. Gold, when pure, is very soft so to keep the shape in jewelry, it is often combined with copper, silver, or zinc. Pure gold is 24K. In the United States, most gold jewelry is 10K, 14K or 18K. Jewelry that is 14K gold, for example, is 14 parts gold to 10 parts alloy, or 58.3% pure.

What is a “Scratch Test”?
Scratch testing involves verifying the levels of gold with low-grade acid solutions. By treating the scratch with acid and comparing scratches from the sample, the tester can confirm what kind of gold is contained in the piece.

Will you buy the stones in my jewelry?
We do not buy gemstones, but we do buy diamonds. To accommodate the fact that we do not buy gemstones, we offer FREE stone removal as a service to our customers. Stones can be removed if they are prong-set and are larger than 2.0 millimeters. We do not remove baguettes, chips, pave, bezel or channel set stones.

What don’t you buy?
• Heirlooms that have special meaning to you

Testing and Determining Value

How do you determine the value of my gold?
The value of your gold depends partly upon its purity, or the “karat” — but unlike most gold buyers, we also consider the value of your jewelry as a piece of jewelry, as well. Our gemologist is also an experienced jewelry designer and is able to consider all aspects of your piece.

To test the karat weight, we use the acid/scratch test. Then, we weigh your jewelry.

Once tested, the calculation is based on:

1. The price of gold as quoted by the London afternoon fixing on the day of settlement.
2. The karat content of your gold which is a percentage of 24 karat: 10kt is 41.6%; 14kt is 58.3%; 18kt is 75%.
3. The actual weight of your gold jewelry items.

Why do you test it? It’s stamped 14k gold.
Not all stamps are accurate. There’s no law requiring that jewelry be stamped, or any oversight that enforces true stamping. Just because your gold isn’t stamped, doesn’t mean it’s not gold.

I have my appraisal and receipt. Will I get paid based on that value?
Probably not. An appraisal is simply a document required by insurance companies to determine an estimated retail replacement amount in case the item is lost or stolen. An appraisal usually does not indicate how much an item can be sold for. The value of gold changes daily, as does the market value of styles and stones. In some cases you will get more and sometimes less. Most of the time, we purchase items for the purpose of melting and refining the metals. In some cases, we consider design and resaleability.

Selling your Jewelry to Us

How much will I get paid? How soon?
We pay you on the spot. When you come into our store, you will get paid immediately. We pay with company check.

Mailing your Jewelry to Us

How will I know if you received my jewelry?
We call as soon as we receive it.

What happens when you get my jewelry in the mail?
The day we receive your jewelry:

  • We determine the jewelry’s value. (We weigh your items, test for metal content, and assess the pieces.)
  • We determine your item’s total cash value based on the current market value of gold, and call you with our offer.
  • If you are happy with our offer (and you will be!), we issue and mail out a check to you the same day. If you prefer to keep your jewelry, we ship it back to you within 48 hours, no questions asked.


  • Never mail your jewelry to a PO Box, or someone you don’t trust.

We Buy Gold, Diamonds, & Estate Jewelry.
Every Monday through Friday from 10am to 3pm. We pay the highest cash amount for old, broken or unwanted jewelry.

Recycle with Style!
It’s time! Clean out your jewelry box, and bring it into us. We’ll give you the value in cash, or 1.5 times the amount in store credit to use towards the purchase of a new piece of jewelry that you love! Offer excludes sale merchandise.